Our Teams
Get to know us! Explore departments and teams within our organization. Find out more about Contoso teams, contact details, and links to respective Teams channels.
Business development
Business development focuses on pursuing strategic opportunities that align with our products and value proposition. The role of business development is to cultivate partnerships, commercial relationships, and to identify new market opportunities. Business development works closely with client services and marketing to keep a pulse on customer feedback and needs.
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Client services
Client service (CS) are responsible for client assistance on the phone, via chat, and on-site. CS representatives often act as the face as the company because they interact the most frequently with our customers. CS teams collaborate closely with the engineering and marketing teams to understand existing product details and new product development and release schedule.
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Research and Design
Research and design are responsible for cross-functional product design and validation with our customers. Their primary focus is on the usability and visual design of hardware, software, and accessories by providing a thoughtful end-to-end experience. They collaborate frequently with business development, engineering, and content writers.
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Engineering
The engineering team is responsible for product and feature development, implementation, and testing for hardware and software. They focus on ensuring products are usable, safe, and compliant with industry regulations. Engineering works closely with project managers, designers, and client services to ensure a consistent customer experience.